Frequently asked questions
Orders, payments, and delivery
The short version of the commercial terms: $100 minimum, 24-hour reservation, verified crypto payment, dispatch from Hong Kong, and buyer-managed import clearance.
What does Seqvanta sell?
The catalog contains the research materials available in Seqvanta's current product database. Every listed package with a published USD price can be added to an order. A product without a public price has a Request a price option instead.
What is the minimum order?
The minimum merchandise subtotal is $100.00, before shipping. A cart below that amount cannot create an order.
How long are products reserved?
Products are reserved for 24 hours after an order is created. An unpaid-order reminder is scheduled four hours before expiry. If payment is still not confirmed at 24 hours, the reservation is released and the order is cancelled.
How can I pay?
Checkout uses cryptocurrency when live payment is available. The payment screen shows the supported options for that invoice. An order is paid only after Seqvanta receives a verified provider status; returning to the website is not payment confirmation.
Where do you ship?
Seqvanta accepts orders worldwide and initially dispatches from Hong Kong. The buyer must confirm that the product can be imported into the destination country.
Who pays customs charges?
Unless Seqvanta agrees otherwise in writing, the buyer handles import clearance and pays duties, VAT, taxes, brokerage, and other destination charges.
When will my order be dispatched?
Dispatch is scheduled within two business days after payment is confirmed. This is the dispatch window, not a guaranteed delivery date.
Can I change an order after payment?
No. The delivery address and order contents are locked after confirmed payment. Check both before starting payment.
Do you publish certificates of analysis?
Certificates of analysis are not published in the public catalog. Ask support before ordering if a particular document or specification is material to your purchase decision.
Are the products intended for personal use?
No. Seqvanta catalog materials are supplied for research and laboratory use. They are not offered for human or veterinary use, diagnosis, treatment, or self-administration.
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Include the product, quantity, destination country, and order number where applicable.