Returns and refunds

An unpaid order is reserved for 24 hours and then cancelled if payment is not confirmed. You can allow an unwanted unpaid order to expire.

The delivery address and order contents cannot be changed after payment is confirmed. Contact support immediately if you believe there is an error, but do not assume a requested change has been accepted.

Inspect the shipment promptly. If a package is damaged, the product differs from the confirmed order, or an item is missing, email [email protected] with the order number, affected product, packaging photographs, and a description of the issue.

Keep the product, label, and packaging isolated while the issue is reviewed. Do not use or dispose of the affected material unless instructed or required for safety.

Do not return a research material without written instructions. We will assess product condition, traceability, transport safety, and the applicable legal requirements before issuing a return route.

Opened, used, relabelled, improperly stored, temperature-compromised, or otherwise non-resalable material is not eligible for a discretionary return, except where applicable law requires another outcome.

If Seqvanta approves a refund, the amount and method will be confirmed in writing. Cryptocurrency refunds are not automatic and may require wallet, network, identity, sanctions, or transaction checks.

Market movement, exchange-rate movement, or network fees do not by themselves change the USD order amount. Any non-refundable third-party or network cost will be disclosed where applicable and legally permitted.

This policy does not limit rights that applicable law does not allow us to exclude. Because eligibility can depend on buyer type, product condition, destination, and the reason for return, contact support for an order-specific assessment.